MATSURI Travel (“the Site”) has established this Privacy Policy (“Policy”) to explain how information relating to people who use the Site (“Users”) is handled and protected.
1. Operator Information
- Site name:
- MATSURI Travel
- Operator:
- Address:
- Representative:
- Contact:
- Contact form
2. Information We Collect
The Site may collect or process the following information to the extent necessary to provide, operate, and improve the Site.
Information provided by Users
If the Site provides an inquiry or other contact method and a User contacts the Site, the Site may collect the following information:
- Name or display name (optional)
- Email address
- Inquiry type
- Content of the inquiry
- Date and time of consent to the Privacy Policy
- Page from which the inquiry was submitted
- Other information voluntarily provided by the User
Information collected or processed when using the Site
- IP address, access date and time, requested URL, referrer URL, browser, operating system, device and other technical information, and error information that may be processed by hosting or related technical services
- The date and time an affiliate link is selected, the relevant product, provider, page on the Site, selected display language, and referrer
- The Japanese or English display language selected by the User
- Technical information associated with requests to the database and image Storage
- A secret-key hash of the IP address used for an inquiry and a hash of inquiry details used to detect duplicate submissions (the raw IP address is not stored in the inquiry table)
Information not collected directly by the Site
The Site does not accept experience bookings or payments directly. Accordingly, the Site does not directly collect the following information for booking procedures entered on an external booking platform:
- Credit card or other payment information
- Passport information
- External booking platform account information
- Detailed information about booking participants
- Other information entered on an external booking platform
The handling of this information is governed by the privacy policy of the booking platform or activity provider used by the User.
3. Purposes of Use
Information collected or processed may be used for the following purposes:
- Providing, maintaining, and improving the Site
- Saving display language and other User settings
- Reviewing usage and improving content
- Confirming the operation and measuring the performance of affiliate links
- Investigating system failures, defects, and errors
- Responding to unauthorized access, misuse, and other security issues
- Reviewing and responding if a User submits an inquiry
- Verifying identity and responding to privacy requests
- Preventing abuse, repeated submissions, and duplicate submissions through the inquiry form
- Responding to conduct that violates applicable law or the Terms of Use
- Other activities incidental to the purposes above
4. Cookies and Local Device Storage
At present, the only information the Site itself stores persistently in a User’s browser is the Japanese or English display language stored under “site-language” in localStorage.
Experience and destination selections in the search form are processed for display and navigation, but the Site itself does not persist those search conditions in cookies, localStorage, or sessionStorage. Email addresses entered in the newsletter field are not transmitted or stored by the current implementation.
The Site’s code does not set cookies for the purpose of tracking Users. Hosting services or external services reached through links may use cookies or similar technologies in accordance with their respective functions and policies.
Users may be able to delete or disable cookies, localStorage, or similar storage through their browser settings. Doing so may prevent settings such as the selected display language from being retained.
5. Access Logs and Hosting
The Site uses Vercel and Supabase for website delivery, secure operation, data delivery, and troubleshooting.
In connection with providing their services, these providers may process IP addresses, access dates and times, request information, browser information, error information, and other technical information.
Such information may be processed in accordance with each provider’s privacy policy for the period required by law and operational needs or as determined by the relevant provider.
6. Affiliate Links and External Booking Platforms
The Site contains affiliate links to booking platforms operated by third parties, including Klook.
When a User selects a booking link on the Site, the Site may record the date and time of the click, the relevant product, provider, page on the Site, selected display language, and referrer before redirecting the User to the external booking platform.
The Site’s current public pages do not automatically load the external Klook widget script when a page is displayed. A User is taken to the external website when the User selects a booking link.
After the User moves to an external booking platform, that platform may collect or process IP addresses, cookies, browser information, browsing information, and other information. The platform’s privacy policy and terms of use govern that processing.
The Site does not directly manage booking or payment information entered by Users on an external booking platform for the purpose of processing a reservation.
7. External Transmission of User Information
In connection with website display, hosting, data storage, image delivery, affiliate advertising, and navigation to booking pages, the following information may be transmitted to or processed by external services.
| Service provider | Information transmitted | Purpose | When information is transmitted |
|---|---|---|---|
| Vercel | IP address, access date and time, requested URL, browser and other technical information, and error information | Website delivery, security, and troubleshooting | When a User accesses a page on the Site |
| Supabase | Technical information associated with database or Storage requests; optional name, email address, inquiry type and content, consent timestamp, source page, and hashes of the IP address and inquiry details provided through the contact form | Delivery of articles, data, and images; click recording; storing and responding to inquiries; abuse prevention; and data management | When a page or image is delivered, a booking link is used, or the contact form is submitted |
| Klook | Browser and request-related technical information when following a link, and information entered by the User on Klook after navigation | Providing external booking pages, processing reservations, and measuring affiliate performance | When a User selects a booking link and moves to Klook, and while using Klook |
If the Site changes the external services or functions it uses, this table will be updated to the extent the relevant details can be confirmed.
8. Disclosure to Third Parties
The Site does not sell Users’ personal information to advertisers or other third parties.
The Site will not disclose personal data to a third party without the User’s consent, except in the following circumstances:
- When required by applicable law
- When necessary to protect the life, body, or property of a person
- When necessary to improve public health or promote the sound development of children
- When cooperation is required for a national or local government body to perform duties prescribed by law
- When processing is entrusted to a service provider to the extent necessary to achieve the stated purposes of use
- When information is transferred in connection with a merger, business transfer, or other succession of the business
- When otherwise permitted by applicable law
9. Service Providers and Processors
The Site may use external service providers for website operation, hosting, data storage, image delivery, troubleshooting, and related activities.
When the handling of information is entrusted to an external service provider, the Site will endeavor to have the provider process information only to the extent necessary to achieve the purposes of use and to provide necessary and appropriate oversight in accordance with applicable law.
10. Processing Outside Japan
External services used by the Site may process User information through servers or providers located outside Japan.
In such cases, information will be handled in accordance with the relevant provider’s privacy policy, contractual terms, and applicable law.
11. Data Retention
The Site will retain information only for the period necessary to fulfill the purposes of use, operate the Site securely, comply with applicable law, or meet other legitimate operational needs, and will endeavor to delete or anonymize information that is no longer required using reasonable methods.
Information stored by external services may be subject to the retention policies of the relevant providers.
12. Security Measures
The Site will endeavor to implement reasonable safeguards to prevent leakage, loss, alteration, unauthorized access, and other risks relating to collected information.
These safeguards may include, as appropriate:
- Managing access permissions
- Appropriately managing credentials and confidential information
- Encrypting communications
- Updating systems and software
- Maintaining backups and incident response procedures
- Appropriately selecting service providers and processors
13. Access, Correction, and Other Requests
Subject to applicable law, Users may be entitled to request notice of the purposes of use, access, correction, addition, deletion, suspension of use, erasure, or suspension of disclosure to third parties with respect to their personal data held by the Site.
If a request is received, the Site will verify the identity of the requester and respond in accordance with applicable law.
- Request method:
- Contact form
- Contact:
- Contact form
14. Children’s Privacy
A minor who provides personal information to the Site should obtain the consent of a parent or guardian where necessary.
15. External Websites
The Site contains links to websites operated by third parties.
Information handled on a linked website is governed by that website’s privacy policy.
16. Changes to This Policy
The Site may revise this Policy in response to changes in applicable law, the Services, or the way information is handled.
A revised Policy will apply when it is published on the Site or from another date specified at the time of publication.
If a change is material, the Site will endeavor to provide a clear notice on the Site.
17. Contact
Questions about this Policy may be directed to the following:
- Operator:
- Address:
- Representative:
- Contact:
- Contact form
- Effective date:
- Last updated: